Please review these terms carefully to understand the conditions governing your use of the VividRay website and shopping services.
Last updated: October 22, 2026. These Terms of Service ("Terms") govern your access to and use of the VividRay website, online shopping features, product information, and related services provided by VividRay. By visiting our website, placing an order, or using our services, you agree to these Terms. If you do not agree, please discontinue use of the website.
You may use the VividRay website to browse lighting products, review product details, explore design ideas, and contact us with questions. You agree to provide accurate information when submitting forms or placing orders and to use the website only for lawful purposes. You must not interfere with website functionality, attempt to bypass security measures, access restricted systems, or use automated processes in a manner that disrupts the experience of other visitors. We reserve the right to restrict access when misuse or suspicious activity is reasonably identified.
VividRay makes reasonable efforts to present product descriptions, dimensions, materials, finishes, colors, specifications, and images as accurately as possible. However, colors and finishes may appear differently depending on your screen, lighting conditions, and device settings. Product images may also show fixtures in styled interiors or alongside accessories that are not included in the listed item. Please review each product description carefully to confirm what is included before making a purchase.
Product availability, designs, specifications, and displayed prices may change without notice. An item shown on the website may become unavailable, and we do not guarantee that every product will remain in stock. We reserve the right to correct typographical errors, inaccurate descriptions, pricing mistakes, or other omissions. If an error materially affects an order you have submitted, we may contact you to explain the issue and discuss appropriate options before proceeding.
Submitting an order constitutes a request to purchase the selected products under the applicable purchase conditions. An order confirmation acknowledging receipt does not necessarily mean that the order has been accepted or dispatched. We may review orders for availability, payment authorization, delivery details, and possible errors before confirming fulfillment.
We reserve the right to decline, limit, or cancel an order where permitted by law, including when a product is unavailable, a pricing or listing error has occurred, payment cannot be authorized, or information provided with the order cannot be verified. If payment has already been collected for an order that we cancel, we will arrange any applicable refund in accordance with the payment method and relevant law. Any special order conditions communicated to you will apply alongside these Terms where appropriate.
Prices and any applicable charges will be presented during the purchasing process. The total amount due may include applicable taxes, delivery fees, or other charges disclosed before checkout. You are responsible for reviewing the order summary and confirming that the details are correct before completing payment. We may update prices and promotional offers at any time, but changes generally do not alter an order that has already been accepted, except where correction or adjustment is permitted by law and the applicable circumstances.
By submitting payment information, you confirm that you are authorized to use the selected payment method. Payments may be processed through third-party payment providers subject to their own terms and privacy practices. VividRay does not control the operation of independent payment services and cannot guarantee their uninterrupted availability. If a payment is declined or reversed, we may pause fulfillment until the issue is resolved.
Available delivery methods, estimated delivery windows, and related charges will be provided during checkout or in other applicable order communications. Delivery dates are estimates unless explicitly guaranteed in writing. Delays may occur because of inventory changes, carrier disruptions, weather, incorrect delivery information, or circumstances outside our reasonable control.
You are responsible for providing a complete and accurate delivery address and for ensuring that the intended delivery location can accommodate the selected lighting fixture. Before ordering a large chandelier or other substantial item, consider ceiling height, access routes, doorway dimensions, mounting requirements, and the space needed for safe installation. Any delivery restrictions or special handling conditions communicated during checkout should be reviewed before the order is placed.
Return, exchange, and cancellation eligibility depends on the applicable purchase conditions and any return policy presented at the time of sale. Before requesting a return, review the relevant instructions and contact us for guidance. Products may need to be returned with their original packaging, components, accessories, and proof of purchase, subject to the conditions communicated for the order.
Items that have been installed, modified, damaged after delivery, or returned with missing components may be subject to additional restrictions where permitted by law. Made-to-order, customized, or specially sourced products may have different cancellation or return conditions, which will be communicated where applicable. Nothing in these Terms is intended to exclude any consumer rights that cannot lawfully be limited or waived.
Lighting fixtures must be selected, assembled, installed, and maintained in accordance with the manufacturer's instructions and applicable safety requirements. Electrical installation, ceiling mounting, wiring changes, and work involving fixed electrical connections should be performed by a qualified professional where required by law or recommended by the manufacturer. Before installation, verify that the fixture is suitable for its intended location, electrical supply, mounting surface, and environmental conditions.
Do not use products that appear damaged, have exposed wiring, show signs of overheating, or otherwise appear unsafe. Disconnect power before carrying out permitted maintenance and follow all relevant product instructions. VividRay is not responsible for injury, damage, or loss resulting from improper installation, unauthorized modifications, misuse, neglect, or failure to follow manufacturer guidance, except to the extent that such responsibility cannot be excluded under applicable law.
Website content, including text, photographs, product imagery, graphics, logos, page layouts, and other materials, is owned by VividRay or used with permission and may be protected by intellectual property laws. You may access and use this content for personal, non-commercial browsing and shopping purposes. You must not reproduce, republish, distribute, commercially exploit, or modify website materials without prior authorization, except where such use is permitted by law.
Product names, manufacturer marks, and third-party trademarks remain the property of their respective owners. References to third-party brands or products do not necessarily imply sponsorship, endorsement, or affiliation. Any permitted use of website materials must preserve applicable copyright notices and other proprietary information.
If you submit a product review, photograph, suggestion, question, or other material through our website or communication channels, you confirm that you have the necessary rights to provide that material and that it does not violate another person's rights or applicable law. You must not submit content that is fraudulent, defamatory, threatening, discriminatory, misleading, or otherwise unlawful.
Unless a separate agreement states otherwise, you retain ownership of the content you create. By voluntarily submitting content for publication or display, you grant VividRay permission to use, reproduce, display, and format that content for the purposes for which it was submitted, subject to applicable law and any separate terms communicated to you. We may moderate or remove submitted content where appropriate, but we do not guarantee that every submission will be published or retained.
Our website may contain links to manufacturer resources, delivery providers, payment processors, social platforms, or other third-party websites and services. These resources are provided for convenience and may be governed by separate terms and privacy policies. VividRay does not control all third-party content, practices, availability, or security and is not responsible for their independent operations. Visiting an external website or using a third-party service is your choice, and you should review the relevant terms before proceeding.
Information collected through your use of the website is handled in accordance with our Privacy Policy. Cookies and similar technologies may be used to support essential website functions, remember preferences, understand site performance, and improve the browsing experience, subject to applicable requirements. Please consult our Privacy Policy and Cookie Policy for additional details about data handling, available choices, and relevant settings.
To the fullest extent permitted by applicable law, the website and its general informational content are provided on an "as available" basis. We do not guarantee that website access will always be uninterrupted, error-free, secure, or compatible with every device or browser. Product-specific warranties, where offered, are governed by the applicable manufacturer warranty or separate written terms. Nothing in this section removes statutory product guarantees or consumer protections that apply to your purchase.
To the fullest extent permitted by law, VividRay will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or inability to access it, including loss of data, business interruption, or loss of anticipated opportunity. This limitation does not apply where liability cannot legally be excluded or restricted, including any applicable liability for fraud, deliberate misconduct, or personal injury caused by negligence where such exclusion is prohibited.
Where permitted by law, our liability relating to a specific purchase will be assessed in light of the circumstances of that transaction and any mandatory rights or remedies available to you. Nothing in these Terms limits rights or remedies that applicable consumer protection laws require us to preserve.
To the extent permitted by law, you agree to be responsible for reasonable losses, claims, and expenses arising from your unlawful use of the website, your violation of these Terms, or your infringement of another person's rights. This provision does not require you to indemnify VividRay for losses caused by our own unlawful conduct or waive protections that cannot legally be excluded.
We may restrict or suspend access to website features when reasonably necessary to protect the website, customers, or our business operations, address suspected fraud or misuse, comply with legal obligations, or investigate security concerns. Where appropriate and legally permitted, we will take reasonable steps to explain the restriction or provide information about resolving the issue. Termination of website access does not remove rights or obligations that arose before termination, including obligations associated with completed purchases.
We are not responsible for delays or failures to perform obligations to the extent they result from circumstances beyond our reasonable control, such as severe weather, natural disasters, transport disruptions, supply shortages, labor disputes, power outages, interruptions to communications networks, or government actions. Where such circumstances affect an order, we will take reasonable steps to address the disruption and communicate material updates when appropriate.
We may revise these Terms from time to time to reflect changes in our products, services, business practices, or legal requirements. The updated version will be published on this page with a revised update date. Changes will take effect when posted unless a different effective date is stated. Your continued use of the website after revised Terms become effective indicates acceptance of the changes to the extent permitted by law. If you do not agree with a revision, you should stop using the affected services.
These Terms are subject to applicable law and any mandatory consumer protection rules that govern your transaction. Where permitted, disputes will be handled by the competent courts or other authorized bodies under the applicable legal framework. If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect to the extent they can lawfully operate. A failure to enforce a provision on one occasion does not waive the right to enforce it later.
If you have questions about these Terms, product information, orders, delivery, or our website services, please contact VividRay by email at [email protected] or by phone at +1 (775) 323-3158. We will review your inquiry and provide further information or assistance as appropriate.
