Your privacy matters to us. Learn how VividRay handles your information when you explore our lighting collections, contact our team, or shop for fixtures that brighten your space.
Last updated: October 22, 2026. This Privacy Policy explains how VividRay ("VividRay", "we", "us", or "our") collects, uses, stores, and protects personal information when you visit our website, browse our chandeliers, lamps, pendant lights, and other lighting products, submit an inquiry, or otherwise interact with our business. By using our website, you acknowledge the practices described in this policy. Where applicable law requires consent for particular processing activities, we will seek that consent separately.
We may collect information you choose to provide, including your name, email address, telephone number, delivery or billing address, and the details you include in a message or product inquiry. If you contact us about a particular chandelier, table lamp, ceiling fixture, wall sconce, or lighting project, we may retain the information necessary to understand and respond to your request. If you make a purchase, we may collect transaction details, order information, delivery preferences, and records needed to provide customer support. Payment card details may be processed by a payment service provider rather than stored directly by us.
We may also collect limited technical information when you browse our website, such as your IP address, browser type, device characteristics, operating system, pages visited, referral source, and approximate location inferred from technical data. Cookies and similar technologies may help us remember preferences, understand how visitors use our pages, maintain website functionality, and improve the shopping experience. The information collected depends on the features you use and the choices available in your browser or privacy settings.
We use personal information to operate our website, present relevant product information, respond to questions, provide recommendations when requested, process orders, arrange deliveries, manage returns where applicable, and provide after-sales assistance. Information may also be used to confirm transactions, communicate order updates, maintain business records, prevent fraudulent activity, troubleshoot technical issues, and protect the reliability of our services.
Where permitted by law, we may use website activity and voluntarily supplied preferences to understand which lighting styles, finishes, fixture types, and room ideas are most useful to visitors. This helps us improve product descriptions, navigation, collection pages, and customer support. If you have agreed to receive marketing messages, we may send announcements about new collections, seasonal promotions, product availability, and lighting inspiration. You can opt out of promotional emails at any time by using the unsubscribe instructions provided in the message or by contacting us. Opting out of marketing does not prevent us from sending essential messages about an order or an inquiry you have made.
When you place an order or request assistance with a lighting product, we use the information you provide to fulfill the relevant request. This may include confirming product selections, checking order details, coordinating shipment, communicating about delivery, and resolving questions concerning a purchase. We limit the use of this information to legitimate business purposes and applicable legal obligations.
Please avoid submitting sensitive personal information through general contact forms unless it is necessary for your request. If you provide information about a room, property, renovation, or installation project, we use it to address the inquiry you submitted and to provide relevant product or service information. You are responsible for ensuring that information you submit about another person may lawfully be shared with us.
Our website may use cookies, pixels, local storage, and related technologies to support essential functions and understand website performance. Strictly necessary technologies may be used to keep the website working, remember basic settings, maintain security, or support a shopping session. Other technologies, where available, may help us measure traffic, evaluate the performance of product pages, remember preferences, or understand the effectiveness of promotional activities.
Depending on your location and applicable law, certain optional cookies may require your consent before they are activated. You can manage cookies through the controls presented on our website, where available, and through your browser settings. Blocking some cookies may affect how particular website features work. For additional details about cookie categories and available choices, please review our Cookie Policy.
VividRay does not sell personal information for money. We may share information with carefully selected service providers that support our operations, including website hosting providers, e-commerce platforms, payment processors, shipping and delivery partners, customer support tools, analytics services, and email communication providers. These parties receive only the information reasonably necessary to perform their services and are expected to protect it and use it in accordance with applicable contractual and legal requirements.
We may disclose information when we reasonably believe disclosure is required to comply with a legal obligation, respond to a lawful request, enforce our agreements, investigate suspected fraud, protect the security of our website, or safeguard the rights, property, and safety of our customers, staff, business, or others. Information may also be transferred as part of a merger, acquisition, financing, or sale of business assets, subject to appropriate safeguards and applicable law.
Some service providers may process information in countries other than the country in which it was collected. Where required, we take appropriate steps to ensure that cross-border transfers have a valid legal basis and suitable protections.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure connections, restricted permissions, service-provider assessments, and appropriate internal procedures. No website, electronic transmission, or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including handling inquiries, completing transactions, providing support, maintaining business and financial records, resolving disputes, and meeting legal obligations. Retention periods vary according to the type of information, the nature of the relationship, and applicable requirements. When information is no longer needed, we take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to any legal retention obligations.
Depending on your location and the laws that apply, you may have the right to request access to personal information we hold about you, correct inaccurate details, request deletion, obtain a copy of certain information, or object to or restrict particular processing activities. You may also have the right to withdraw consent where processing is based on consent. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
To make a privacy request, contact us using the details provided below. We may need to verify your identity and clarify the scope of your request before responding. We will handle eligible requests within the time limits established by applicable law. Some information may need to be retained to complete a transaction, comply with legal obligations, establish or defend legal claims, or exercise other lawful rights. Where permitted, you may also be able to authorize an agent to submit a request on your behalf.
You can control whether you receive promotional communications by following the unsubscribe instructions in our messages. You can also adjust browser settings to limit certain tracking technologies. Available rights and controls may differ depending on where you live and how you interact with our website.
Our website and products are intended for a general audience and are not designed to solicit personal information directly from children who are below the minimum age established by applicable privacy law. We do not knowingly collect children's personal information in circumstances where parental consent or other authorization is required and has not been obtained. If you believe a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate steps.
Our website may contain links to third-party websites, payment services, social platforms, or other external resources. These services operate under their own privacy policies and practices, which may differ from ours. We are not responsible for the privacy, security, or content practices of independent third parties. Before submitting personal information through an external website, we recommend reviewing its privacy policy and terms.
We may revise this Privacy Policy as our products, website features, service providers, or legal obligations change. When updates are made, we will revise the date shown at the beginning of this page. If a change materially affects how we handle personal information, we may provide additional notice through our website or another appropriate communication channel where required by law. We encourage you to review this page periodically to stay informed about our practices.
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or need more information about how your personal information is handled, please contact VividRay by email at [email protected] or by phone at +1 (775) 323-3158. When making a privacy request, please describe your question clearly and include enough information for us to respond. Avoid sending payment card details or other sensitive information in an ordinary email.
